Shipping & Returns Policy

Last updated: 29th July 2025

Welcome to The Bitter Club – where every bottle is packed with flavour and care. Below you'll find everything you need to know about how we ship your orders and what to do if something isn’t quite right.

Shipping Policy

Where We Ship

We currently ship only within the UK. If you're based outside the UK and would love a taste of The Bitter Club, get in touch at sales@thebitterclub.co.uk – we may be able to arrange a custom order.

Shipping Options & Costs

We offer the following delivery options:

  • Standard Delivery (2–4 working days): £5.95

  • Free UK Standard Shipping on orders over £75

All orders are dispatched from our Bristol-based fulfilment partner.

Dispatch Times

Orders are processed and dispatched within 1–2 working days. You'll receive a confirmation email with tracking info as soon as your order is on its way.

Packaging Sustainability

We use recyclable and/or biodegradable packaging wherever possible. It’s all part of our commitment to a more flavourful, less wasteful future.

Returns & Exchanges

Our Promise

We want you to love your purchase. If there’s an issue with your order, we’re here to help.

Returns Eligibility

Due to the consumable nature of our products, we cannot accept returns or exchanges for bitters or other perishable goods, unless they arrive damaged, faulty, or incorrect. This helps us ensure the safety and quality of every product we ship.

Refunds

Once we receive your return and inspect the item, we’ll issue a refund to your original payment method within 5–7 working days. We’ll email you once it’s been processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue, and we’ll make it right.

Need Help?

Drop us a line at sales@thebitterclub.co.uk – we’re a small team, but we aim to respond within 24–48 hours during the working week.